Frequently Asked Questions
Find answers to common questions about ordering, shipping, product use, and support.
All products sold on ren-peptide.com are intended strictly for research purposes only. They are not intended for human consumption, medical use, therapeutic use, or diagnostic purposes.
We focus on providing high-purity research compounds with consistent quality standards. Product details, specifications, and available testing information may vary by item. Please contact us if you need specific product-related information before ordering.
Yes, we offer international shipping where permitted. Customers are responsible for ensuring that products can be legally imported into their country or region.
Processing and delivery times may vary depending on destination, carrier service, customs clearance, and local logistics conditions. Tracking information will be provided once your order has been shipped.
Yes. Once your order has been dispatched, tracking details will be sent to you so you can follow the delivery status of your package.
Due to the specialized nature of research-use products, all sales are generally final. Returns are not accepted for change of mind, incorrect product selection, or improper storage or handling after delivery.
Please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. Once verified, we will review the issue and provide an appropriate solution.
You can reach us by email at candyma0a@gmail.com, WhatsApp at +44 7933 806858, or Telegram at @REN_Peptide.