Effective Date: 2026-4-27

1. Overview

Due to the specialized nature of our products (research-use peptides), all sales made on ren-peptide.com are considered final.

Please review your order carefully before completing your purchase.

2. No Returns Policy

We do NOT accept returns or exchanges under the following circumstances:

  • Change of mind

  • Incorrect product selection

  • Misunderstanding of product use

  • Improper storage or handling after delivery

All products are sold strictly for research purposes only, and buyers are expected to understand the nature of the products before purchasing.

3. Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective:

Reporting Timeframe

  • You must contact us within 48 hours of delivery

Required Evidence

Please provide:

  • Clear photos of the damaged product

  • Photos of the packaging

  • Order number

Resolution

Once verified, we may offer:

  • Free replacement (preferred solution)

  • Partial or full refund (case-by-case)

Requests submitted after 48 hours may not be accepted.

4. Lost or Missing Packages

If your package is marked as delivered but not received:

  • Please contact your local carrier first

  • Then contact us for assistance

We will assist in investigation, but we are not responsible for carrier-confirmed deliveries.

5. Customs, Seizures & Import Issues

Customers are fully responsible for understanding their local import regulations.

We are NOT responsible for:

  • Customs delays

  • Seized shipments

  • Import restrictions or rejections

Important

No refunds or replacements will be issued for:

  • Customs seizures

  • Failed import clearance

  • Refused deliveries due to local regulations

6. Order Cancellation

Orders may be canceled only if they have not been shipped.

Once an order has been dispatched, it cannot be canceled.

7. Refund Processing

If a refund is approved:

  • It will be issued to the original payment method

  • Processing time may vary depending on the payment provider

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are NOT responsible for:

  • Incorrect addresses

  • Failed delivery due to customer error

No refunds will be issued in such cases.

9. Research Use Disclaimer

All products sold on this website are intended for:

  • Research purposes only

  • Laboratory use only

They are NOT intended for:

  • Human consumption

  • Medical or therapeutic use

Any misuse voids eligibility for refunds or support.

10. Contact Us

For refund-related inquiries, please contact:

  • Email: candyma0a@gmail.com

  • WhatsApp: +44 7933 806858

  • Telegram: @REN_Peptide